FAQs

FAQ
 
DEVICE
Why is firmware upgrade required?
Firmware updates are occasionally needed to make sure that your dash camera operates the way it should, as programs are altered for improvements, and bugs are fixed.
My camera was recording in continuous mode, but it stopped recording for about 20 seconds before it started recording again.
Qvia/Lukas dash cameras stop recording in continuous mode when an impact is detected to record in event recording mode. In such as case, continuous recording will stop for about
30 seconds during which time event footage is recorded.
I have a problem with my dash cam heating.
A dash camera itself, regardless of its kind, do generate a lot of heat. However, all Qvia/Lukas dash cameras have gone through a strict heat resistance test and are proven to withstand
extreme temperatures. When Qvia/Lukas dash cameras become too hot, the system goes into safety mode to protect your device from overheating.
I found my car battery dead the next morning I installed my dash camera.
Qvia/Lukas dash cameras have low-voltage cut-off function. Please check your last video clip before the battery has discharged. On the bottom of the video you find the voltage level before
it has completely drained.
My dash camera goes into parking mode recording when I'm still driving.
You first have to check how your dash camera is hardwired into the fuse box. Please make sure the ACC wire is hardwired correctly.
My dash camera keeps rebooting.
Rebooting problem occurs when the front & rear connection cable is not securely connected. Please disconnect and reconnect the cable, making sure it is securely connected into both front
and rear cameras. If the same problem persists, please contact your local distributor for help.
My dash camera sometimes shuts down while recording in parking mode.
If your dash camera is equipped with Low-Voltage Cut-Off Function, and you are using parking mode recording, this could happen. You camera will automatically be shut down in parking
mode if your car battery goes below a pre-set voltage level.
My dash camera does not record in parking mode
First, please make sure if the power switch is at ON position, not ACC.
If the power switch is at ON, it is highly likely to be hardwiring problems.
Video footage looks blue overall and blurry.
Check if you have removed the lens protection sticker. Using the dash camera without removing this sticker causes the footage look blurry, and blue.
What is the Format-Free feature? How often do I have to format my memory cards?
Format-free is a feature that helps users not to format memory cards on a regular basis. This feature will automatically re-record over old footage when your memory cards get filled.
However, since a memory card is a consumable item, it is always better to manually format your memory cards every now and then, so that it can last longer.
I want to disable security LEDs for security reasons.
You can disable the option on Qvia/Lukas Viewer. Or, if your dash camera is Wi-Fi enabled, you can also turn it off on Qvia/Lukas application.
My car is an SUV and the rear connection cable does not seem to be long enough to connect to the rear camera.
For some vehicles, the 5M connection cable included in the package may not be long enough to install the rear camera. Qvia/Lukas provides longer connection cables, 7M and 11M which can be purchased as an option.
 
GPS
My dash camera has GPS, but GPS time is incorrect.
First, check if the GPS signal is stable. If you see letter 'F' on the bottom of the footage, please contact your local distributor for a repair service.
If you see letter 'A', it means the GPS signal is stable. Try changing the time setting again on Qvia /Lukas Viewer. Make sure you have checked/unchecked the Day Light Saving Time option.
Why do I need the GPS option on my dash camera?
With GPS, your dash camera will record extra information such as driving speeds, and location data. And once GPS signals are received, time will automatically be set on your dash camera.
The GPS signal is unstable.
High buildings and poor weather conditions can result in unstable GPS coverage. Also, over-tinting and/or a rain sensor on the windshield can affect GPS reception. If the signal is unstable
even when you are driving, please try changing the installation spot of your dash camera. If the problem persists, please contact your local distributor.
How long does it normally take to receive the GPS signal?
For the first use, it takes about 15-20 minutes, and after that, it normally takes about 3 minutes. Please be noted that there are some areas such as in a tunnel or around tall buildings where
the GPS signal may get lost.
How do I know the GPS reception status?
Please check the bottom part of the video footage.
[A] means GPS signal stable.
[V] means GPS signal unstable
[F] means GPS not working.
 
S/W
How can I fix video lag when playing back recorded files?
When using the Qiva/Lukas viewer, there can sometimes be video log because unlike other general media players, it processes a lot more data such as GPS, G-sensor and front & rear
video images.
How can I convert speed units from kilometers per hour to miles per hour?
You can change the speed units on Qvia/Lukas Viewer.
I lost Wi-Fi passwords.
Please insert your SD card into your PC, and run Qvia/Lukas Viewer. Click on the Setting icon, then go to 'Additional' tap where you can change Wi-Fi passwords. Make sure you save the
settings before you insert your SD card back into your dash camera.
I installed Qvia/Lukas Viewer for my dash camera, but I cannot play video footage.
Please check if the version of your viewer is the latest one that also matches the dash cam's firmware version. Both the viewer and firmware need to get updated to work properly.
 
ACCESSORIES
Can I use a memory card other than the one provided by Qvia/Lukas?
We highly recommend using a genuine Qvia/Lukas SD cards for compatibility issues. In the worst case scenario, using a different memory card may damage your dash camera.
Do I have to use a Qvia/Lukas SD Card Reader?
No. You can use any SD Card Reader.
Can I use a microSD card adaptor in the SD card slot?
No. Using a microSD card with an adaptor in the SD card slot damages your dash camera. A dash camera inevitably produces a lot of heat, and this heat will melt the adaptor inserted into
your dash camera.
I recently bought a new SD card. Do I need to change settings again?
No. Your customized settings are already saved onto your dash camera. So no extra configuration is need. Simply format your SD card on Qvia/Lukas PC viewer before use.
What are the differences between a UV filter and a CPL filter?
A UV filter protects the lens from UV rays.
A CPL filter eliminates diffuse reflections, thus improving image quality. (The footage may look darker at night or if the windshield is tinted)
Do I have to have a CPL filter on my dash camera?
A CPL filter is good for cutting out back light and diffuse reflections, thus improving image quality during day time. However, it is not recommended during nighttime or if the windshield
is tinted.
How can I format the SD card?
A dash camera's SD card is consumable. However, SD cards can last longer if you format them on a regular basis.
If your dash camera is an LCD model, you can simply format it on the camera. Or, insert the SD card to your PC and format it on Qvia/Lukas Viewer.
 
WARRANTY
How long is Qvia/Lukas warranty?
Qvia/Lukas New Zealand provide a one-year warranty for dash cameras, and a six-month warranty for consumables such as memory cards and other accessories.
However, this warranty does not apply to any product or part thereof damaged through alteration, mishandling, misuse, neglect or accident.